Customer Services

 

 TERMS & CONDITIONS

 

RETURNS

 

We want you to be happy with your purchase, but we understand sometimes there may be an issue. Please see our points below, and if for any reason you are unhappy or something is wrong, in the first instance please contact us by Email: sales@cyclemanchester.co.uk or call 07827012692

 

1)   You may return your item for any reason a receive a refund of the items price stated on the site at the time of purchase. In order to receive a refund, you must return the goods within 14days of receiving, having contacted us by Email or telephone within 7 days, After 14 days no refund will be allowed.

For special orders that are incorrect or no longer needed by the customer, refunds will be subject to a 20% re-stock fee.

2)   Shipping / handling is NON REFUNDABLE, Return shipping cost is responsibility of the buyer.

3)   Items such as Helmets are non-refundable due to hygiene and safety reasons.

4)   For exchange involving defective items, the return shipping cost is the responsibility of the buyer, we will take care of the cost of shipping the replacement item back to you, so in effect, we are splitting the overall shipping cost to replace an item. If simply exchanging for a different item, the buyer is responsible for the shipping cost both ways.

5)   Other circumstances (example –you were sent the wrong item) we will handle on an individual basis. If we have made an error we will correct it.

6)   All items must be received in the same condition as when dispatched when retuned for a refund. Any item that shows obvious signs of wear or use will not be eligible for a return or exchange credit.

7)   Refunds will be issued by the same method of payment you originally sent (PayPal or credit back your credit card). Cheque payment will be issued a refund cheque payment only.

8)   Please allow 10-14 days business to process your refund or ship your replacement.

 

DISPATCH

 

We look to dispatch items from stock within 1 working day Monday – Friday. For special orders the dispatch time varies depending on our supplier, however we look to supply the goods within 7 days, if for any reason you haven’t received your good after 7 days period please contact us immediately

The bulk of our goods are dispatched within 1 working day using our 24hour courier, smaller items are sent using Royal Mail First Class Recorded delivery.

This service ensures all items reach you and avoid delays and costs for both of us

All items are signed for and tracked.

 

SHIPPING TO INTERNATIONAL DESTINATIONS

All standard shipping policies stated above apply. In addition, we offer the following information.

In all cases, international shipping charges are not refundable, regardless of fault or cause. The decision to shop half way around the planet is yours, and while we make every effort to satisfactorily fulfill each and every order, sometimes people make mistakes, and we cannot provide free international shipping to correct them. Please understand that there is risk in international shopping. For example, if we forget to include something that you requested, we will be happy to include it with your next order, or we will credit your card for the missing item. The choice is yours.

We do not falsify or otherwise alter invoices for customs or tax evasion purposes. Your government may impose import taxes or duties upon you. Your government may require the carrier to collect these charges before you can accept delivery. Contact your local government to learn more.

For international orders sent via UPS WORLDWIDE EXPEDITED:

 Cycle Manchester has a contract with United Parcel Service (UPS) for Worldwide Expedited international shipping. This contract provides a shipping cost reduction of 50% off the published shipping rates. We at MG Cycle are pleased to pass this savings along to our international customers. This contract covers Europe, UK, Australia, Japan, South Africa, and some other countries.

You may obtain a rough shipping cost estimate at the UPS website. Cut this estimate in half. The published cost obtained at that website is approximately double the actual cost that you will be charged. Some exceptions do occur. International delivery addresses in remote areas (for example: addresses outside of major metropolitan areas or island locations) may be subject to the UPS Remote Area Delivery Surcharge of US$20. This fee is not subject to discount. If you have a problem with a UPS delivery, you must first contact UPS.

Larger, heavier, and more valuable packages always cost more. Be aware that very large packages such as those necessary for windshields, exhaust systems, fairings, fuel tanks, seats, handlebars, and similar sized items often have shipping costs to international destinations ranging from US$100 to US$300. Our standard large box for mufflers for example, measures 38 inches by 14 inches by 8 inches.

Due to significant criminal activity, we no longer ship to Croatia, Greece, Indonesia, Israel, or Malaysia.

Special note for Canadian customers:

UPS has a Customs clearance agreement with Canada for shipments sent via UPS Expedited. UPS clears Canadian Customs with their in-house brokerage company, eliminating the separate ~$40 brokerage fee that deliveries sent via UPS Standard to Canada are normally subject to. UPS may still collect duties or taxes for your government, and charge a small fee for doing this, but the separate approximately $40 brokerage charge is waived.

 

 

STOCK

Most items purchased on our site are normally in stock, but please be aware that in the event of there being no stock, the dispatch of your item will be delayed. We will do our best to prevent this from happening. In the event of no stock, and we need to order something in, we shall contact you and notify you of any delay. If for any reason you do not hear from us within 2 days please contact us to make sure we have received your order.

 

PRICES

All prices shown are inclusive of VAT unless stated otherwise. All prices are correct at the time of publication.

We reserve the right to change prices at any tie without notice.

 

 

COMPLAINTS

If for any reason you are unhappy with your purchase or unhappy about the quality of service given by Cycle Manchester Ltd

, Please contact us.

Cycle Manchester Ltd

Express House

11 Victoria Road

Urmston

Manchester

M41 5BZ

Email: Sales@cyclemanchester.co.uk

 

 

 

 

 

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